Refunds & Shipping Policies
Last updated January 19, 2021
Refund Policy for Digital Products
Thanks for purchasing our products at NatashaWeston.com operated by TOT SPOT MEDIA LLC.
Due to the nature of these products, all sales on digital products (ie: e-books, webinars, digital classes, etc) are FINAL for purchases made on our website.
If you have any additional questions or concerns, please feel free to contact us.
Refund Policy for Physical Products
We ONLY issue refunds on damaged items. In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Shipping Policies for Physical Products (Books & Planners)
Shipment processing time
All books & planners are processed within 5-7 business days unless specified the item(s) are only available for pre-order. In all cases, orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
NatashaWeston.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
NatashaWeston.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipping Policies for Merchandise (Apparel, Mugs, Frames, Phone Cases, Pillows)
Shipping for merchandise usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [Apparel, Mugs, Frames, Phone Cases, Pillows] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.